Reviewing user activity and transcripts

You can review all user activity in your organisation from the Activity section. This helps you monitor engagement, assess learner performance and access individual conversation transcripts.

Reviewing conversations

The Activity page lists every conversation, including:

• The scenario used
• The interaction mode (text, voice or video)
• The date and time
• The user who completed it

You can:

• Open individual transcripts
• Leave feedback for learners
• Bulk download transcripts
• Filter or search to find specific sessions

Filtering conversations

You can filter conversations by:

• Scenario type
• Interaction mode (e.g. audio or video)
• Specific scenario
• User name

These filters make it easy to locate sessions for auditing, assessment or support.

Reviewing a session and leaving feedback

To review an individual session:

1. Select Review on the session you want to open

The session view displays:

• The full transcript between the learner and the AI
• The learner’s answers to any post-scenario questions
• The automarked score based on your checklist

Leaving feedback

In the session view, you can write and save feedback for the learner. When feedback is released:

• The learner is notified by email
• Other administrators can view the feedback you have added

This allows multiple staff members to collaborate when reviewing learner performance.

Bulk downloading transcripts

If you need to download multiple transcripts at once, you can use the bulk download option on the Activity page. This is useful for portfolio submissions, assessments or external reporting.

Updated on: 05/12/2025