Securing your account with two-factor authentication

Two-factor authentication (2FA) adds a second step when you sign in. As well as your password, you enter a one-time code from an authenticator app on your phone. This protects your account even if your password is compromised.

Setting up two-factor authentication

You'll need an authenticator app such as Google Authenticator or Microsoft Authenticator.

1. Open Settings and select the Security tab
2. Start the two-factor setup
3. Scan the QR code with your authenticator app (or enter the secret manually)
4. Enter the 6-digit code from the app and select Verify and enable

Two-factor authentication is now active on your account.

Signing in with two-factor authentication

After 2FA is enabled, you'll be asked for a code from your authenticator app each time you sign in, after entering your password.

If you lose access to your authenticator app, contact us at support@simchat.ai.

Changing your password

You can change your password from the Security tab using Change password.

Resetting or disabling two-factor authentication

From the Security tab you can:

• Reset authenticator - set up 2FA on a new device (for example if you change phones)
• Disable - turn off 2FA, if your organisation allows it

Both actions ask you to confirm your password.

Requiring two-factor authentication for staff

You can require all staff to use two-factor authentication. On the Security tab, under Organisation security, turn on Require two-factor authentication for staff.

When this is enabled:

• All staff - owners, administrators, authors, assessors and viewers - must set up 2FA before they can use SimChat
• Learners are not affected
• Staff cannot disable their own 2FA while the requirement is on - they can only reset it to a new device

If you enable the requirement and you don't yet have 2FA, you'll be taken straight to the setup page.

Updated on: 11/07/2026