Reviewing reported scenarios
If someone spots a problem with a scenario - for example inaccurate content or unexpected AI behaviour - they can report it. Administrators review these reports and decide what to do.
How people report a problem
While viewing or completing a scenario, a user can select Report a problem (available on the scenario intro, during a session, and on the results screen). They choose a category and describe the issue:
- Inaccurate or unclear content
- AI behaviour
- Technical issue
- Other
The report is sent to your organisation's administrators, along with the scenario and the specific conversation it came from.
Reviewing reports
Administrators see Reports in the sidebar. A badge shows how many reports are still open.
- Go to Reports
- Use the status filter to focus on Open reports (or view resolved, escalated and closed ones)
- Select a report to see the details, including the scenario and the conversation that triggered it
Resolving a report
When you've dealt with a report - for example by editing the scenario or deciding no change is needed - mark it Resolved. You can reopen a resolved report later if you need to.
If you need help from the SimChat team, escalate the report and add a message explaining the problem. The SimChat team can then review it and close it once it's dealt with.
Report statuses
- Open - newly reported, waiting for an administrator
- Resolved by organisation - an administrator has dealt with it
- Escalated to SimChat team - sent to SimChat for help
- Closed by SimChat team - the SimChat team has dealt with it
For reviewing learner sessions rather than reported problems, see Reviewing user activity and transcripts.
Updated on: 24/06/2026
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