Setting per-user minute limits

Audio and video minutes are shared across your organisation. To stop a few learners from using the whole balance, you can set a limit on how many audio and video minutes each learner can use.

By default, learners have no individual limit and draw from the shared organisation balance.

Setting a limit for a learner

1. Go to Users in the sidebar
2. Find the learner. Their audio and video usage is shown as used / limit (or Unlimited).
3. Open Edit minute limits
4. Enter a number of Video minutes and Audio minutes, or tick Unlimited for either
5. Select Save

Setting limits when you invite learners

You can also set default minute limits on a user invite, so everyone who joins through that link starts with the same allowance. See Inviting staff members and users.

What learners see

When a learner has a limit, their remaining audio and video minutes are shown on their Dashboard. If a learner uses up their allocation, they are asked to contact their organisation administrator to increase the limit.

Per-user limits don't add minutes to your organisation - they divide up the shared balance. To increase the total available, top up your minutes on the Plan page. See Understanding audio and video minutes.

Updated on: 24/06/2026