Upgrading your plan
All organisations start on the free plan. If you would like to upgrade, or need help choosing, contact the SimChat team and we will talk you through the options.
Plans are counted in two kinds of seat. A user is a learner. A staff account is anyone with a staff role - owner, administrator, assistant administrator, cohort lead, author, assessor or viewer - not just administrators. See Understanding roles in SimChat.
Understanding plans
Free - for trying SimChat before you commit
- Up to 5 users, 2 staff accounts
- Up to 50 conversations / month
- Up to 2 custom scenarios
- Text simulations
- Voice simulations (one-off 30 minute trial)
- Video simulations (one-off 20 minute trial)
- Analytics
Starter · £200 / year - for small teams and departments
- Up to 20 users, 3 staff accounts
- Unlimited text conversations*
- Unlimited custom scenarios
- Text, voice and video simulations
- 800 audio or 400 video minutes per year - you choose the mix
- Analytics
- Institutional branding
- Optional add-ons: minute packs, scenario libraries
Team · £500 / year - for training teams and programmes
- Up to 50 users, 5 staff accounts
- Unlimited text conversations*
- Unlimited custom scenarios
- Text, voice and video simulations
- 2,000 audio or 1,000 video minutes per year - you choose the mix
- Analytics
- Institutional branding
- Optional add-ons: minute packs, scenario libraries
Enterprise · custom pricing - for institutions delivering training at scale
- Both scenario libraries included (1,000+ ready-made scenarios)
- Custom user and staff seats
- Custom voice and video allowances
- Custom AI video avatars and custom AI voices
- AI avatars in group Teams, Google Meet and Zoom calls
- Advanced analytics
- Single sign-on (SAML / OIDC) and LMS integration (LTI 1.3 with gradebook sync)
- Dedicated onboarding and support
Free pilots and volume discounts are available on Enterprise.
*Fair use limits apply.
Upgrading your plan
- Go to Plan in the sidebar
- Select Upgrade or View plans
- Choose your new plan
- Set your minute mix and add any optional minute packs
- Complete payment
Your new limits take effect immediately.
Choosing your audio and video minutes
The Starter and Team plans include a yearly minute allowance that you split between audio and video. Before payment, the Configure your plan page lets you set the mix with a slider. Audio and video are traded at 2 audio minutes for 1 video minute, so a Starter plan gives you up to 800 audio minutes, up to 400 video minutes, or any mix in between. The mix defaults to 50/50.
You can also add one-off minute packs in the same step, billed with your first invoice.
The mix you choose is re-applied each time your plan renews. To rebalance the minutes you currently hold, convert between audio and video on the Minutes page at any time. See Understanding audio and video minutes.
Scenario libraries
Scenario libraries give your organisation ready-to-use, professionally developed scenarios you can import straight into your scenario list.
Both libraries are included with Enterprise, at no extra cost. On the Starter and Team plans they are optional paid add-ons, and they aren't available on the free plan.
To add a library on Starter or Team:
- Go to Scenario libraries in the sidebar
- Browse the available libraries
- Select a library to see its details
- Purchase access for your organisation
See Using scenario libraries and importing scenarios.
Need help with billing?
Contact our support team through the chat widget for payment issues, invoice requests, plan recommendations or Enterprise pricing.
Updated on: 07/09/2026
Thank you!