Upgrading your plan

SimChat offers flexible plans to match your organisation's needs.

By default, all organisations start on the free plan. If you would like to upgrade or need help choosing the most appropriate plan, contact the SimChat team and we will guide you through the available options.

Understanding plans

Free plan - Perfect for trying SimChat

•  Up to 5 users, 2 administrators
•  Up to 50 conversations / month
•  Up to 2 custom scenarios
•  Text simulations
•  Voice simulations (30 minute trial)
•  Video simulations (20 minute trial)

Starter plan - For small to medium teams

•  Up to 20 users, 3 administrators
•  Unlimited conversations*
•  Unlimited custom scenarios
•  Text simulations
•  Voice simulations (800 minutes)
•  Analytics
•  Institutional branding
•  Video simulations (add-on)
•  Scenario libraries (add-on)

Team plan - For training teams and programmes

•  Up to 50 users, 5 administrators
•  Unlimited conversations*
•  Unlimited custom scenarios
•  Text simulations
•  Voice simulations (2,000 minutes)
•  Analytics
•  Institutional branding
•  Video simulations (add-on)
•  Scenario libraries (add-on)

Enterprise plan - For large organisations

•  Unlimited users and administrators
•  Custom voice and video allowances
•  Custom AI video avatars
•  Custom AI voices
•  Custom scenario templates
•  Advanced analytics
•  SSO & LMS integration
•  Dedicated onboarding and support

Upgrading your plan

To upgrade:

1. Go to Plan
2. Click Upgrade or View plans
3. Select your new plan
4. Complete payment
5. Your new limits take effect immediately

Additional options

Scenario libraries

You can also purchase access to pre-built scenario libraries. Scenario libraries are optional add-ons that give your organisation access to ready-to-use, professionally developed scenarios. These collections save time and provide high-quality content that can be imported directly into your scenario list. Libraries can be added to any paid plan.

To purchase a library:

1. Go to Scenario store
2. Browse the available libraries
3. Select a library to view its details
4. Purchase access for your organisation

Once purchased, the library will be available for you to import scenarios into your organisation’s scenario list.

Need help with billing?

Contact our friendly support team via the chat widget for:

• Payment issues
• Invoice requests
• Plan recommendations
• Enterprise pricing

Updated on: 01/05/2026