Upgrading your plan
|| Manage your subscription at: Plan (in the sidebar) SimChat offers flexible plans to match your organisation's needs. By default, all organisations start on the free plan. If you would like to upgrade or need help choosing the most appropriate plan, contact the SimChat team and we will guide you through the available options. Understanding plans Free plan - perfect for trying SimChat Up to 5 users, 2 administrators Up to 50 conversations / month Up to 2 custom scenariSome readersUnderstanding audio and video minutes
|| Check your balances at: Plan (in the sidebar) SimChat measures voice and video usage in minutes: Text conversations are unlimited and don't use minutes Audio (voice) conversations use audio minutes Video conversations use video minutes Audio and video minutes are tracked separately. How minutes are used Minutes are shared across your whole organisation from a single balance for each type. When a learner finishes an audio or video conversation, the time isFew readersSetting per-user minute limits
|| Manage limits at: Users (in the sidebar) Audio and video minutes are shared across your organisation. To stop a few learners from using the whole balance, you can set a limit on how many audio and video minutes each learner can use. By default, learners have no individual limit and draw from the shared organisation balance. Setting a limit for a learner Go to Users in the sidebar Find the learner. Their audio and video usage is shown as used / limit (or Unlimited).Few readersCustomising your organisation's branding
|| Manage branding at: Settings → Branding You can customise how SimChat appears to your learners by adding your own logo, favicon and brand colour. Logo, favicon and brand colour are available on paid plans. If you're on the free plan, you'll be prompted to upgrade. Updating your branding Open Settings and select the Branding tab Update any of the following: Logo - recommended 200x50px PNG or JPEG Favicon - must be 16x16px or 32x32px ICO or PNG (the small iFew readers