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Articles on:Troubleshooting and deployment
Rolling out SimChat and resolving common issues.

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  • Troubleshooting and deployment
  • Microphone and audio troubleshooting
    SimChat's voice activities need two things to work: Microphone access so the AI roleplay patient or character can hear you. Audio playback so you can hear the AI's voice. Your browser should ask for microphone permission the first time you start a voice conversation. When prompted, select Allow. Audio playback usually works automatically, but some browsers and extensions can block it. If something isn't working, find your problem below. The AI can't hear me This usuFeatured
  • Preparing to deploy SimChat
    || This guide is for administrators and educators getting ready to roll SimChat out to a group of learners. SimChat's voice and video simulations run in the browser and rely on real-time connections to AI services. Most problems come down to the environment (e.g. network issues, background noise, or a poor microphone). Working through the steps in this guide can help prevent most issues. The most important step is to *test SimChat on the actual network and devices your learners will use.Few readers
  • Single sign-on and LMS integration
    SimChat can connect to your existing login and learning systems, so learners and staff don't need a separate SimChat password. || Single sign-on and LMS integration are Enterprise features. They are set up together with the SimChat team. See Upgrading your plan. Single sign-on (SSO) With SSO, your users sign in to SimChat through your organisation's own identity provider, using the credentials they already have. SFew readers

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