Question 1

Book a SimChat demo

Accepted Answer

If you want to see how SimChat can support your organisation, we can provide a tailored demonstration. We will walk you through key features including cohort management, insights and large-scale scenario delivery, and show how these tools can improve the learning experience across your teams.

You can book a short demo call at a time that suits you.

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Question 2

Getting started with SimChat

Accepted Answer

|| SimChat lets you create AI-powered conversation simulations for training and assessment. Get started at: https://simchat.ai

SimChat is a platform for creating realistic AI conversation simulations.

Whether you're training healthcare students, customer service teams, or any other group that needs practice with real-world conversations, SimChat provides an intuitive way to build and deploy interactive scenarios for your learners.

You can:

Create custom conversation scenarios with AI-powered virtual characters
Configure text, voice or video simulation modes for your learners
Assess learner performance in combination with automated assessment feedback

* Track learner progress across your organisation

Creating your organisation account

To get started with SimChat:

Visit https://simchat.ai and click Join for free
Enter your organisation name and your details
Choose your industry sector and preferred language
Set your password and agree to the terms
Check your email for a verification link

Once you verify your email, you'll be taken directly to your organisation's dashboard.

|| Every new organisation starts on our free plan, which includes text mode, 2 custom scenarios, and 50 conversations per month.

Your dashboard

After signing in, you'll land on your dashboard. This is your central hub for:

Creating scenarios - Build new conversation simulations
Viewing activity - See how you

Question 3

Microphone and audio troubleshooting

Accepted Answer

Microphone and playback troubleshooting

SimChat's voice activities need two things to work:

Microphone access so the AI roleplay patient or character can hear you.
Audio playback so you can hear the AI's voice.

Your browser should ask for microphone permission the first time you start a voice conversation. When prompted, select Allow. Audio playback usually works automatically, but some browsers and extensions can block it.

If something isn't working, find your problem below.

The AI can't hear me

This usually comes down to one of three things: microphone permissions, your microphone setup, or your network blocking the connection.

1. Check the microphone prompt

When you open a SimChat voice activity, your browser may show a microphone permission message near the address bar.

Select:

Allow or Allow while visiting the site

Then refresh the page and try again.

2. Check browser permissions

If you accidentally selected Block, you'll need to change the permission manually.

Google Chrome

Open SimChat in Chrome.
Select the icon next to the website address, usually a padlock or settings icon.
Find Microphone.
Change the setting to Allow.
Refresh the page.

You can also go to Google's guide here.

Chrome Settings > Privacy and security > Site settings > Microphone

From there, check that SimChat is not lis

Question 4

Creating scenarios using the scenario creator

Accepted Answer

The scenario creator allows you to build scenarios step by step using an interactive editor. It guides you through defining the scenario type, writing the script, adding a checklist and configuring how learners will interact with the AI character.

You can save your scenario as a draft at any time. When you are ready to make it available to your learners, select Publish.

This article explains each part of the creation process so you can design effective and realistic learning experiences.

|| You can also generate scenarios using the SimChat AI scenario generator

Key details

Start by entering the core information about your scenario.

Scenario type

Choose the scenario type. This determines how the AI character behaves and how the conversation unfolds. SimChat includes five scenario types by default (history taking, counselling, customer service, interview and explanation).

Organisations can also create their own custom scenario types if they need more control over the AI behaviour.

Title, description and icon

Add a title and description. These will be visible to learners before they start the scenario. You can also choose an optional icon to help identify the scenario in lists and collections.

Interaction modes

Select how learners can interact with the AI character:

Text: Learners type their responses and recei

Question 5

Creating your first scenario

Accepted Answer

|| Access the scenario creator at: Scenarios → Create scenario

Scenarios are the heart of SimChat. Each scenario sets up a simulated conversation by defining the AI character’s personality, the context and the goals for the learner.

As an organisation owner, you can create scenarios and publish them for your learners to use. You can write scenarios yourself or generate them with AI.

Scenario components

Every scenario includes:

Title and description - What the scenario is about
Scenario type - The type of conversation (e.g. medical history taking, customer service scenario)
User instructions - What the learner sees before starting the scenario. Explains the context and objectives.
Script - The AI character's background, personality, and knowledge. This is what powers the AI's responses.
Checklist - Assessment criteria for evaluating learner performance
Questions (optional) - Follow-up questions asked after the conversation
Resources (optional) - Additional resources for the learner

The SimChat scenario creator

Creating a new scenario

Go to Scenarios in the sidebar
Click Create scenario
Complete each section of the scenario wizard:

Basic details - Title, type, and description
Instructions - What you want learners to do
Script - The AI character's comple

Question 6

Reviewing learner activity

Accepted Answer

|| Review learner activity and transcripts in the Activity section of the dashboard

You can review user activity to understand how your learners is using SimChat and to monitor engagement with your scenarios.

This includes viewing session transcripts, overall scores, session durations and seeing how individual scenarios are being used.

The Activity section provides an overview of how your organisation is using SimChat. It includes:

Overall statistics for your organisation, such as the number of conversations completed
A list of user sessions that you can open and review in detail

You can filter and search user sessions to find specific conversations or review activity for particular learners.

Reviewing individual conversations

You can review any individual conversation completed by a learner. To do this, select the relevant session under Conversations.

When you open a session, you will see:

The full transcript between the learner and the AI
The learner’s answers to any post-scenario questions (if these were added)
The learner’s overall score, automarked by the AI against your checklist

This view allows you to assess the learner’s performance and review the interaction in detail.

Leaving feedback

You can leave feedback on any learner’s session. To do this, select Review on the conversation you want to comment on. Enter your feedback in the text box provided and save it.

The learner will be able to view this feedback, and they w

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