Practice and assessment scenarios

Every scenario has a purpose: Practice or Assessment. The purpose controls how the scenario is marked and what learners see when they finish. You set it in the Settings step of the scenario creator.

Practice scenarios

Practice scenarios are designed for learning. When a learner finishes:

• They can choose to self-mark the checklist or use AI marking
• They can see the checklist and model answers for any questions
• They can review their results in full

Practice is the default purpose for new scenarios.

Assessment scenarios

Assessment scenarios are designed for formal evaluation. When a learner finishes:

• The conversation is marked by AI only - learners cannot self-mark
• Learners do not see the checklist or model answers
• Administrators still see everything, including the checklist and scores, when reviewing the session

Use assessment when you want a consistent, AI-marked result and you don't want learners to see the marking detail.

Marking against the checklist

In the Checklist step you can turn marking on or off with Mark learners against the checklist.

• When marking is on, the learner receives a score based on the checklist.
• When marking is off, the conversation is not scored. This is useful for open-ended practice where a score isn't meaningful.

The score is the percentage of checklist items the learner completed.

Self-marking and AI marking (practice only)

In a practice scenario, the learner chooses how to mark the conversation:

• Self mark - the learner reviews the transcript and ticks the checklist items they completed
• AI marking - the AI marks the checklist automatically against the transcript. The learner can review and adjust the result afterwards.

In an assessment scenario, AI marking is always used and the learner cannot adjust it.

Questions and self-assessment

If your scenario includes post-scenario questions, you can:

• Add a model answer to each question
• Enable self-assessment, so learners mark their own answer as correct or incorrect
• Require learners to answer all questions before finishing, using Require users to answer all questions before completing the scenario

In assessment scenarios, model answers and self-assessment are hidden from learners.

What learners and admins see

Whatever the purpose, administrators always see the full detail - the transcript, checklist, scores and answers - when reviewing a session. See Reviewing user activity and transcripts.

For the learner's side of marking and results, see Understanding your results and feedback.

Updated on: 24/06/2026