What is a scenario?

Scenarios are the heart of SimChat. Each scenario sets up a simulated conversation by defining the AI character's personality, the context and the goals for the learner.

As an organisation owner or staff member, you can create scenarios and publish them for your learners to use. You can write scenarios yourself, generate them with AI, or start from one of your organisation's templates.

SimChat is flexible about subject matter. A scenario can be a clinical encounter, a customer service conversation, a coaching discussion, a job interview, a conflict to resolve - any real-world situation where communication skills matter.

What a scenario is made of

Title and description - what the scenario is about
AI behaviour - the set of AI rules for the scenario: how the avatar plays its role, how the conversation is marked, and the style of feedback
User instructions - what the learner reads before starting, explaining the context and objectives
Script - the AI character's background, personality and knowledge. This is what powers the AI's responses
Checklist - the criteria the conversation is marked against
Questions (optional) - follow-up questions asked after the conversation
Resources (optional) - links and a walkthrough for the learner to review afterwards

How do learners interact with a scenario?

Learners can complete scenarios in three modes, and you decide which are available on each scenario:

Text - learners type their responses and receive text-based replies from the AI character
Audio - learners speak with the AI character in real time. Uses audio minutes
Video - learners talk to an AI video avatar face to face. Uses video minutes

SimChat needs no software downloads. Learners open scenarios directly in their web browser, on desktop or mobile. As long as they have an internet connection and a modern browser, it works without any additional setup.

Users can choose how to interact with a scenario

Practice or assessment

Every scenario has a purpose that decides how it is marked and what learners see afterwards. Practice scenarios let learners self-mark and see the checklist; assessment scenarios are AI-marked and keep the marking detail from learners. See Practice and assessment scenarios.

Ready to build one? See Creating your first scenario.

Updated on: 07/09/2026

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